You may well ask who's next on my "aaargh" list but I'm hoping that no-one is otherwise I may well go completely mad.
As before with Telstra, I phoned Foxtel well in advance of our move to the new house. I explained what it was I was looking for (basically move what we had in the old house to the new house and add the new all singing all dancing Foxtel HD IQ2, not difficult), got the prices and decided on the date of the cut off and the installation.
Day of moving arrived and no phone call from Foxtel. Now bear in mind that this will be the 3rd house in 3 years that we have had it installed so I know that they tend to phone early and find out if you're there before they turn up. No phone call by lunchtime so alarm bells started ringing.
I phoned them on my mobile as Telstra still hadn't got the phone line working at the stage. After much hanging on and being moved from department to department it turns out that the person who booked it all in in the first place hadn't done it properly and so no-one was booked to do the installation.
Not good enough was my response! How fast can you install it? 10 days.
So 10 days later the guy arrives to install it all. Bear in mind that we are in a brand new house with brand new paint on the walls and what does he do? Leave dirty great fingerprints everywhere that he goes, drills through walls and then tries to get the dust up off carpets with a dustpan and brush. Aaargh!
THEN comes the bombshell. In our last house we had Foxtel IQ where you can pause live TV and record programmes. We brought the box with us to go into the family room. On the hard disc inside was the last series of the West Wing, a full series of Battlestar Gallactica, half the series of The Long Way Down and verious other programmes that we hadn't yet watched. The guy installs all the boxes, gets them working and then proceeds to delete all the programmes from the old IQ box. When I enquired, with a slightly hysterical voice as to what he was doing, he informed me that he was deleting all the programmes because they won't now work as we've moved the box.
Did no-one think to tell us that? Just mention in passing that there was the possibilty that this could happen (apparently it doesn't always happen, just sometimes)? NO. How hacked off was I? Hacked off enough to phone Foxtel and shout at about 3 different people before I was put through to the customer services manager who sounded like he got the same complaint at least 6 times a day.
As I write this I can feel my blood boiling once more so I'll stop. Save to say, if you have an IQ box and are moving, just watch all the programmes you have carefully recorded over the last few months before you switch the box off because they may well disappear. Or not.
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